Further policies are available on request by contacting the school office on 01524 271 569, or emailing info@underleygarden.org.

Complaints

We take all complaints seriously. We have a full complaints policy and procedure which is available from the school office or for download below. Initial complaints should be made to the Head of Service, David Glaves via telephone on 01524 271 569 or via email to info@underleygarden.org. If the complaint is concerning the Head of Service please contact Ann Henderson, Regional Director on 01204 522667. An appeals process is included in this policy.

Complaints in the academic year 2018/19 – Care 2 and Education 0

Complaints in the academic year 2019/20 – Care 1 and Education 1

Complaints in the academic year 2020/21 – Care 3 and Education 2

Complaints in the academic year 2021/22 – Care 4 and Education 0

Complaints in the academic year 2022/23 – Care 1 and Education 0

Complaints in the academic year 2023/24 – Care 2 and Education 0

Complaints in the academic year 2024/25 – Care 1 and Education 0

Other Downloads and Useful Links:

• Leave Request Form
• Day Pupil Medication Form